Shipping policy

Shipping Policy

At ECS Fire Designs, we work hard to get your order to you quickly, safely, and with care. Below is our full shipping policy so you always know what to expect.

Processing Time

All orders are processed within:

2–4 business days for standard items
3–7 business days for custom or personalized items (Processing time does not include weekends or holidays.)

If we experience a high volume of orders, processing times may be slightly extended — but we’ll always keep you updated.

Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and selected shipping method.

Typical delivery times:

Standard Shipping (U.S.): 3–7 business days
Expedited Shipping (U.S.): 2–3 business days
International Shipping: 7–21 business days (varies by country)

Delivery times are estimates and may vary due to carrier delays or weather conditions.

Order Tracking

Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow your package every step of the way.

Shipping Carriers

We ship using trusted carriers such as:

USPS
UPS
FedEx
DHL (international)

Carrier selection may vary depending on your location and order type.

Custom & Personalized Items

Custom items are made to order. Because of this:

They may require additional processing time
They are not eligible for return unless damaged or defective

We guarantee quality — if there’s an issue, we’ll fix it.

Incorrect Address Policy

Please double‑check your shipping address at checkout. If an incorrect address is entered and the package is returned to us, the customer is responsible for reshipment costs.